At movingimage, video is what drives us. We are a global leader in delivering secure enterprise video solutions. Simply put, we want to revolutionize the way in which companies use video. Our cloud-based solution is a centralized platform that enables companies to efficiently manage and stream all their video assets for customers, partners, and employees in the best possible quality on any device.

Agile work methodologies and values rest at the core of our cutting-edge products and services; with our very own movingimage Agile Framework. We are continuously looking for curious and creative people to join our team – because at the end of the day innovative teams produce innovative products.

We move videos. Together with you, we will move even more.

As a Customer Success Manager, you´ll take on the following responsibilities:

  • Ensure the success of our customer’s business by providing them with a best-in-class Enterprise Video Solution
  • Increase footprint in our existing customer base by extending existing use cases and land a customer journey to land new use cases and offerings
  • Drive cross- and up-selling of our product suite incl. contract management and negotiation
  • Prevent churn by driving highest value for our customers in their investment into the movingimage platform
  • Shape our Customer Success Program, increase customer satisfaction and keep NPS results on a high level
  • Look out for new business opportunities within the given and future account portfolio
  • Collaborate with cross-functional teams (Sales, Professional Services, Legal, Finance)

To thrive in the role of Customer Success Manager, you´ll need:

  • You speak German on a native level and are fluent in English
  • You bring several years of experience in a similar Customer Success Management/Account Management position and are excited to work in a fast-paced SaaS environment
  • You have a track record in overachieving your revenue goals and working under a dedicated quota
  • You possess an ability to work independently and autonomously in driving projects to completion
  • You are a natural networker and are comfortable engaging with internal as external stakeholders on different levels
  • You are experienced in working with CRM software, preferably Salesforce

Why you will love working with us:

Culture: We work agile, focusing on cross-team collaboration based on trust and transparency. You are free to introduce your own ideas and make an impact in our diverse and international teams.
Learning & Growth: We support continuous learning through regular 1:1s, feedback conversations, German and English classes and the chance to take part in conferences and trainings.
Balance your Life: We offer flexible working hours adjusted to your schedule. On the top of that, we offer a package of 30 paid vacation days.
Remote-friendly: We have well structured and flexible processes so that we can work from home effectively and enjoy doing it! Hybrid work is the new way of work for us: we combine remote work with some office time to make sure you feel connected & enjoy your freedom at the same time.

Compensation & Benefits: Excellent people deserve great working conditions. We conduct benchmark analyses and run salary cycles regularly to ensure that we pay salaries above the market average. We also offer you a company pension (bAV), which we support with 20%, and subsidize your public transport ticket and Urban Sports Club membership.

Relocation Support: If you are not located in Germany yet, we are happy to support your move with a relocation package to make it as smooth as possible. Besides the package, we also offer administrative support to help with your VISA process etc.